Shipping and return policies for WOOD // WORK (formerly)

Shipping Info

We ship worldwide from Berlin, Germany with DHL*, Deutsche Post*, and in special cases, UPS** (please contact us directly).

*Due to COVID-19 shipping restrictions PRICES FOR SHIPPING TO SOME COUNTRIES ARE HIGHLY EXPENSIVE. Please check our shipping terms and don't hesitate to get in touch if you are in one of these places.**


EUROPE: Items will ship within 3-5 days of arrival of goods via your chosen carrier. You will find the exact shipping costs in the "Summary" before completing your order.

For more information on shipping services to your country, check the following website(s):

www.deutschepost.de/en/c/coronavirus.html#international

www.ups.com/de/en/service-alerts.page?id=alert1

Germany
- DHL Paket incl. tracking & insurance (up to 2 kg) - 6€

EU Member States incl. UK
- DHL Paket incl. tracking & insurance (up to 2 kg) - 14€


North America / Rest of World: Orders will be shipped from NYC via UPS.

USA:

- DHL Päkchen M Welt incl. tracking and insurance (up to 2kg) - 20€

Canada:

- DHL Päkchen M Welt incl. tracking and insurance (up to 2kg) - 20€

Rest of World:
We may not be able to ship your order straightaway, but we can reserve items for you with successful pre-payment. Please contact us directly.

*DHL COVID-19 Service Statement*
In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services.

We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.

Due to the COVID-19 pandemic, international shipments may be delayed. These can be caused by changes in the transport process (e.g. border controls), in international transport (e.g. discontinuation of flight connections previously used for transport) and also in the delivery in the destination country (e.g. protective regulations and quarantine measures).

www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

**UPS COVID-19 Moneyback Guarantee Statement**

Effective 26 March 2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.

Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

www.ups.com/de/en/help-center/shipping-support/service-guarantee.page?

Return Policy

items may be returned in mint (as new) condition within 5 days of purchase.